A DAX40 customer wanted to get rid of their current paper, PDF & excel based operations when it came to waste management - especially with regatds to hazardous waste.

With just 12 weeks of time, the customer asked for a quick - but yet stable solution that fitted to the overall enterprise strategy.

As the customer chose ServiceNow as the global solution for employee experience, we decided to utilize SN as the frontend to the internal customer - however, utilizing Planon's strong backend capabilities to ensure the orders for waste management are handled effectively.

This setup bridges two powerful systems—connecting facility management and IT in a way that delivers measurable results.

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The Core Benefits? 

1. Automation & Efficiency

‍The integration streamlines hazardous waste workflows and ensures all compliance obligations are met—without heavy manual effort.

2. Centralized Data in Planon

‍All inventory, compliance logs, regulatory documentation, and order data are managed centrally in Planon to ensure accuracy and legal reliability.

3. ServiceNow as the User Interface

‍Employees request pickups, track order status, access reports, or upload documentation—all via a simple ServiceNow interface.

4. Real-Time Sync

‍Relevant data is automatically pushed between the two systems. No duplication, no outdated spreadsheets.

5. Empowered Field Teams

‍With mobile access, on-site teams can update statuses, capture signatures, or trigger new requests directly from the field.

Why it matters?

• No more data silos – Everyone works from a single source of truth.
• Faster, error-free workflows – Automation reduces friction.
• Stronger compliance – Documentation is audit-ready by default.
• Better user experience – Office and field staff can work smarter, not harder.
• Real-time transparency – Managers gain instant insight into compliance and operational status.

And the best part is - the setup can be easily rolled out at global scale, other than the previous PDF & E-Mail based setup.

✅ Conclusion

Combining Planon’s robust backend with ServiceNow’s intuitive frontend creates a future-proof solution for hazardous waste management—delivering safety, efficiency, and compliance across the entire organization.

Ditenso provides expert consulting services to help companies bring their Real Estate & Facility Management processes to the next level. From implementing smart technologies to developing sustainable real estate strategies, we offer tailored solutions that drive efficiency and enhance employee experience. Get in touch with us to discover how we can support your corporate transformation!